personal service advisor training
Virtual One-on-One Service Advisor Training
Shaw Direct Mentoring pairs your associates with a Shaw expert trainer for live, camera-on sessions built around their own repair orders, MPI videos, and numbers. Hours come in flexible blocks your whole team can share, and every session ends with one assignment tied to one number you can track.
Personal Coaching From the Service Drive Up
Classroom training teaches the idea, but most advisors struggle to use it on their own drive with their own customers. Shaw Direct Mentoring closes that gap by skipping the theory and working on what your associate actually did this week. A Shaw expert trainer, a lifelong service-drive veteran, spots exactly where the presentation broke down, role-plays the fix, and has your associate say it back until it sounds natural. Because sessions can run 30 minutes, your people get focused coaching without leaving the drive for long. One advisor, trained right, is worth over a million dollars a year to a dealership. Virtual one-on-one training is how you get there one associate at a time, and how you keep the people you’ve invested in.
Who Direct Mentoring Is For
- Entry-level Service Advisors looking for a jump start: the welcome, the walk-around, the write-up, and presenting pass-or-fail MPI from day one.
- Mid-level Service Advisors you’re trying to grow: accelerate performance on the drive, factory maintenance, overcoming objections, and closing ratio.
- Advanced veteran Service Advisors looking to up their game: RO Marketing, the pre-loaded RO, and the habits that separate good from great.
- Service Managers and every role in Fixed Operations to learn the numbers, coaching, production, and leading the team.
How Virtual One-On-One Training Works
- Bring the real work. Before each session, your associate sends ROs, an MPI video, or department numbers.
- Live, one-on-one, camera on. A Shaw expert trainer reviews the work against the Shaw approach, role-plays the fix, and has your associate say it back.
- One assignment, one number. Every session ends with one thing to do before the next session.
- A recap to the manager. You get a short summary: what was worked on, the assignment, and the number being tracked.
How You Get Started With One-On-One Virtual Training
Mentoring is purchased in 60-minute blocks and can be used 30 minutes at a time, so no one leaves the drive for an hour. Multiple associates can share the same program. Many dealerships pair mentoring with on-site service advisor training for the whole team or our Custom Dealer University websites.
| Option | How It Works |
|---|---|
| Hourly | Buy one 60-minute session at a time. |
| 6-Hour Block | Six hours of mentoring for one associate or shared across your team. |
| 12-Hour Block | Twelve hours. Enough for a full development plan, or a new hire’s first 90 days. |
| Monthly Mentorship | A standing schedule of sessions every month, billed monthly. |
Why Shaw Direct Mentoring?
- Your people, their numbers. Every minute is spent on your store’s work, not someone else’s example.
- Expert trainers. Shaw expert trainers are lifelong service-drive veterans who teach the Shaw approach proven in over 1,000 rooftops across North America.
- Proof you can see. A recap after every session shows what was worked on and what moved.
- Retention and net profit. Associates who get better stay longer, and customers who get a better experience come back.
Questions?
Can more than one associate use the same hours?
Yes. Buy a block and assign the hours to anyone on your team.
How long is a virtual session?
Hours are purchased in 60-minute blocks and can be used 30 minutes at a time.
Is it live?
Yes. Every session is live virtual training, one-on-one, camera on required.
Who is it for?
Service advisors at every level, service managers, and any role in fixed operations.
Develop Your People One Associate at a Time
Buy a block of hours, assign them to anyone on your team, and see the numbers move after every session.